Terms & Conditions

Website Content

High House Design Oy (HHD Oy) Website is created, managed, maintained and is property of HHD Oy. The commercial use of it's content: text, photographs, videos and audio is strictly prohibited. Personal use is allowed and permission for downloading is granted. The Costumer use of HHD Oy Website is considered as acceptance of the Terms & Conditions. While effort is dedicated to ensure that the content of HHD OY Website is up to date and correct is no declaration to the effect of accuracy. HHD Oy can not be held liable for errors or omissions in its Website. If is any errors, mistakes, malfunctions, misspells... in the Website please notify HHD Oy, your help will be greatly appreciated.

Acceptance Of Conditions

The Costumer acknowledges having read this Terms & Conditions by using and placing the Order, these Terms & Conditions govern the contractual relations between HHD Oy and its Client, both parties accepting them without reservation.


 Products

Most of the products offered by HHD Oy to its Costumers are immediately available unless stated other wise in the product description, costume-made products and special orders.

 

Quality

HHD Oy states that its products meet this criteria:

HHD products conform with the description displayed in HHD Oy Website.

The products manufactured by Martin Palacios Ylätalo AKA High House Design Oy in Finland, are made of untreated solid wood and finished with natural Swedish linseed oil. Taking great care for detail and artisanship.

The prints and/or hand tools for sale are original and Made in Japan or Germany and are imported. 

All products are carefully packaged for delivery.

Wood movement: The wood is stored at a humidity range of 40-55 percent with a moisture content of 8-11 percent, Wood expands and contracts responding to the climate changes in your home or building. This changes do not affect the integrity of the product unless they are abrupt and extreme. HHD Oy advises to keep wood from heat, moisture and uncontrolled environments. Wood movement is not covered by the warranty, are a reason for an exchange, refund or make HHD Oy liable. 

Communication

The communication between The Costumer and HHD Oy, true its Website, electronic emails, chat box, data and/or phone conversations that include questions, suggestions, comments and data is non confidential. HHD Oy retains the right to use comments, ideas, knowledge, suggestions, experience or content for any purpose including but not limited to development, manufacturing, marketing and advertising of products arising from this communications.

 

Prices

Prices include VAT. The prices of HHD Oy are subject to change without notice. Prices do no include delivery costs and/or shipping insurance. Delivery prices are calculated by the delivery company automatically using their system. The Delivery rates are based on the agreement between HHD Oy and the delivery company.

Order

This steps are required to create the Order contract between The Costumer and HHD Oy: The Client place the order for products on the website by pressing the confirm order button at the end of the check-out process. HHD Oy will send The Costumer an Order acknowledgement email detailing the products ordered. The Order acceptance and the completion of the contract between The Costumer and HHD Oy will take place on the dispatch of the products ordered. Unless HHD Oy notifies The Client of a non-acceptance of the order or The Costumer have cancelled it in accordance with the our terms & conditions. Non-acceptance of an order may be a result of one of the following: The product ordered is unavailable from stock. Our inability to obtain authorisation for your payment. The identification of a pricing or product description error. HHD Oy reserves the right to refuse or cancel any Order in the event of a dispute over a previous order. 

Payment

The price charged to The Costumer is the price indicated at the check out for the products selected including delivery and VAT, also stated in the Order confirmation sent by HHD Oy. 
Payment can be made by any of the methods specified in the payment section of this website supported by Stripe and PayPal. The payment information and all data is secured by Shopify Payments. The Client confirms that the credit or debit card that is being used is theirs. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of The Costumer payment card refuses to or does not, for any reason, authorise payment to HHD Oy, we will not be liable for any delay or non-delivery.

Delivery

Upon receival of payment HHD Oy will ship the products ordered to The Costumer at the delivery address entered in the order, unless they need to be manufactured. Outside The European Union the customer undertakes to pay upon receipt all taxes, duties and other charges, present and future, due in respect of the delivery of said products themselves; HHD Oy has not liability at any time in this respect. Upon receipt of the Products ordered, The Customer or the recipient must check the proper functioning of the goods delivered, and take note of their conditions. In the event that one or more of the Products ordered is missing or damaged, The Costumer or the recipient must make any reservations with the carrier at the time of delivery and notify HHD Oy by email. In the event of apparent defects, the customer benefits from the right of return. For reasons of availability of the Products ordered, an Order may be the subject of several successive deliveries to the customer. In the event that The Costumer would like the Products ordered to be delivered to two separate addresses, the latter should place 2 separate Orders. Generally, where an order contains more than one item all items will be delivered at the same time once all items are available. HHD Oy shall not be liable for any delay in delivery howsoever caused.
Delivery charges are calculated during the checkout process directly by the system of the carrier and rates are based on the agreement between HHD OY and the Carrier.
Currently using UPS and for freight quotes can be offered with Freja, UPS, DHL or Eurosenders, is up to The Client to choose from.
Also available is the option to collect at Höyläämötie 18 A 00380 Helsinki, Finland upon agreement and in business opening hours.

Withdrawal

The Costumer has a period of 7 days from receipt of the Products ordered to return them to High House Design Oy for exchange or refund, The Client must return the New Products, intact, accompanied by all possible accessories, to the following address: High House Design Oy, Höyläämötie 18 A 00380 Helsinki, Finland. In the event of exercise of the right of withdrawal, High House Design Oy undertakes to reimburse the sums paid by The Customer, free of charge, with the exception of shipping costs. The reimbursement is due within a maximum period of 14 days from date or arrival of the product to HHD.
Is no withdrawal on custom-made work.

Returns

In the event of apparent defects, The Customer benefits from the right of return and/or if The Costumer discovers any reason the products do not meet the quality standards, Website description, functionality, craftsmanship or raw material quality. The Costumer needs to notify HHD Oy within 7 days of the delivery date by email with photos and a description of the discovery, so HHD Oy can examine the goods concerned and make a decision about the exchange or refund, in case the return is agreed the product has to be returned to HHD Oy and a return label will be provided by HHD Oy.

Returns shall be denied in case that:
The Customer keeps using the product after notifying HHD Oy by email.
The Customer has used the product for other use than the intended use.
The Customer has failed to follow the care instruction provided in the Website, written or verbally.
The Customer has made repairs or alters the product in any way.
The defect has arisen because of wear and tear, wilful damage, negligence, unusual or inadvisable uses or incorrect storage.

Shipping Damages Returns

Upon receipt of the Products ordered, The Customer or the recipient must check the proper functioning of the goods delivered, and take note of their conditions. In the event that one or more of the Products ordered is missing or damaged, The Customer or the recipient must make any reservations with the carrier at the time of delivery, additionally contacting the carrier costumer service and sending an email to HHD Oy within 24 hours. HHD Oy will determine what is the best course of action once has contacted the carrier and The Customer. 

Applicable Law

 These general conditions of sale are subject to Finnish law.

Liability

HHD Oy cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products sold. HHD Oy is not liable for loss of profit, direct or indirect consequential loss, loss of data, loss of business, loss of interests, loss of time or other. No waiver by HHD Oy shall be construed as a waiver of any proceeding or succeeding breach of any provision. HHD Oy liability will, in any event, be limited to the amount of the order. In the event of difficulties in the application of this contract, the customer and High House Design Oy reserve the right, before any legal action, to seek an amicable solution. Otherwise, for professional Customers, the Helsinki Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.

 Warranty

HHD Oy offers a warranty on labor for 10 years and free repair for products used on a household setting. This Warranty apply only for products manufactured by HHD Oy.

Warranty will be voided in case of wilful damage, negligence, unusual or inadvisable uses or incorrect storage. Is upon HHD Oy discretion to wave this warranty to prevent abuse.

The Warranty does not cover prints, hand tools and/or shipping to and from HHD Oy.

Free Repairs

The Costumer is responsible for the shipping to and from HHD Oy but under request HHD Oy can quote the carrier and bill The Constumer.

Personal Information & Privacy

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Thank you for reading!

Any questions please contact HHD Oy.